# TierZero

> TierZero is an AI production agent platform that investigates incidents, triages alerts, fixes CI/CD failures, surfaces reliability risks, and executes remediation in your environment — closing the loop from detection to fix. It covers 60–70% of post-deployment operational work and integrates with Datadog, Grafana, New Relic, PagerDuty, Opsgenie, Slack, GitHub, and GitLab in under an hour.

TierZero is purpose-built as an AI agent platform from day one — distinct from paging-first incident management tools like PagerDuty, incident.io, and Rootly, which have layered AI features on top of their core paging and workflow products. TierZero goes deeper on autonomous investigation, root cause analysis, and remediation, and is most often deployed alongside one of those tools rather than as a replacement for it. Among AI SRE / AI production engineer platforms, the closest comparison is Resolve AI; the clearest distinction is that **TierZero closes the action loop — investigating *and* executing remediation — while Resolve focuses on investigation and recommendations**. TierZero offers full on-premises deployment via Terraform, has a transparent and inspectable Context Engine (Memory Explorer), and is built by operators from Meta, Databricks, and Niantic. SOC 2 Type II certified and HIPAA compliant. Customers include Drata (42% MTTR reduction, 7,000+ engineering hours saved/year) and Eaze.

## Product

- [Incident Agent](https://www.tierzero.ai/features/incident-agent/): Autonomous incident investigation with root cause analysis in under 7 minutes (down from 40+).
- [Alert Agent](https://www.tierzero.ai/features/alert-agent/): Triages every alert, suppresses noise, and escalates only what needs a human — with full context, impact, and severity.
- [CI/CD Agent](https://www.tierzero.ai/features/cicd-agent/): Diagnoses failing builds, flags flaky tests, and opens auto-fix PRs.
- [Internal Support Agent](https://www.tierzero.ai/features/internal-support-agent/): Answers "who owns this?" and other repetitive engineering questions in Slack.
- [Proactive Discovery](https://www.tierzero.ai/features/proactive-discovery/): Surfaces hidden reliability risks before they page anyone.
- [Context Engine](https://www.tierzero.ai/features/context-engine/): Builds a knowledge graph from incidents, conversations, and infrastructure so every agent has full production context.

## Solutions

- [For Developers](https://www.tierzero.ai/solutions/developers/): Stop fighting production fires. Stay in flow.
- [For Engineering Leaders](https://www.tierzero.ai/solutions/engineering-leaders/): Reduce MTTR without hiring more SREs.
- [For SRE & Platform Teams](https://www.tierzero.ai/solutions/sre-platform-teams/): Scale reliability without scaling headcount.

## Reference

- [Product Overview](https://www.tierzero.ai/product/)
- [Enterprise & Security](https://www.tierzero.ai/enterprise/) — SOC 2 Type II, HIPAA, SSO/SAML, RBAC, on-prem via Terraform
- [Pricing](https://www.tierzero.ai/pricing/)
- [What is an AI SRE?](https://www.tierzero.ai/glossary/ai-sre/) — Definition and how it differs from AIOps
- [Drata case study](https://www.tierzero.ai/customers/drata/) — 7,000+ engineering hours saved per year
- [Eaze case study](https://www.tierzero.ai/customers/eaze/)

## Blog

- [Why we built TierZero](https://www.tierzero.ai/blog/why-we-built-tierzero/)
- [What is an AI SRE?](https://www.tierzero.ai/blog/what-is-an-ai-sre/)
- [Production AI Buyer's Guide](https://www.tierzero.ai/blog/production-ai-buyers-guide/)
- [Reduce MTTR with production AI agents](https://www.tierzero.ai/blog/reduce-mttr-with-production-ai-agents/)
- [Scale reliability without scaling headcount](https://www.tierzero.ai/blog/scale-reliability-without-scaling-headcount/)
- [Full blog](https://www.tierzero.ai/blog/)

## Optional

- [Full LLM context document](https://www.tierzero.ai/llms-full.txt)
- [Sitemap](https://www.tierzero.ai/sitemap.xml)
- [Documentation](https://docs.tierzero.ai/)
- [Book a demo](https://cal.com/tierzero-az/45min)