Support
We're here to help
Get the support you need to make the most of TierZero. From quick questions to complex integrations, our team is here to help you succeed.
How can we help you?
Choose the best way to get the support you need, when you need it.
Email Support
Get help from our support team. We typically respond within 8 hours during business days.
Send EmailEnterprise Support
Reach out to your Support Engineer directly on Slack! We are around 24/7.
Enterprise PlanSupport response times
We're committed to getting you the help you need quickly.
Professional
8-12h
Priority email and chat support
Enterprise
≤4h
Dedicated support engineer
Frequently asked questions
Quick answers to common questions about TierZero.
How do I get started with TierZero?
Book a kickoff meeting with us, connect your monitoring tools like PagerDuty or Datadog, and TierZero will start analyzing your alerts immediately.
What monitoring tools do you integrate with?
We support all major monitoring platforms including PagerDuty, Datadog, New Relic, Prometheus, Splunk, and many others.
How does TierZero's AI investigation work?
When an alert is triggered, our AI analyzes logs, metrics, deployment history, and infrastructure patterns to identify the root cause. It provides actionable insights and resolution steps that your team can trust and implement.
How secure is my data?
We're SOC 2 Type II certified. All data is encrypted in transit and at rest. We never store your infrastructure secrets and only access data necessary to provide our service. Learn more about our security practices.